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When you login and update anything in the ordering system, any change you make, are automatically saved. You do not need to save.

You get an order every week . If you don't login you don't get an order but please as a courtesy CANCEL DELIVERIES under MY Order so your Hubster is aware you don't want an order

When you join you need to put in a debit or credit card (Mastercard or Visa) to set up a Box Divvy account.

There is a validation of card non-refundable charge between 4-6cents.

There is no fee to join.

You get your produce and groceries from the growers and food wholesalers ordering as a group in your Hub and saving up to 30% on fresh seasonal basket of produce. The cost of produce and groceries is the same whatever suburb or town you order in. You will see what Box Divvy paid the farmer/wholesaler and what you the member are charged. Complete transparency.

There is a Hubster fee usually 15% on fresh produce, this changes with other products, of what members spend goes to the Hubster. Whilst a passion project and a community service the Hubster gets to cover costs.

You will see all this in your order.

Your TOTAL is shown in MY ORDERS after cutoff. During order cycle and to stay in budget check under your ORDER tab(pending payment if ALL Splits I've joined get sold) . If too high go back into Splits and reduce number selected but don't do this in the last hour of the Hub before Cut-off. You'll be affecting your fellow members orders.

Let’s say your Hub day is Friday.

* Cancel order by: Saturday 10.30pm Order published and members get an email saying they can begin ordering.

Jump in during the order cycle and help Splits to get over the line ie sold. Buuy an extra apple maybe.

* Order cut-off : Wednesday 9.00pm No more changes.

* Your credit/debit card then charged Wednesday night.

(What if my card declines? You will get an email Wednesday night asking you to have sufficient funds and we will retry in 24hours, Thursday night.

If it declines again the Box Divvy Team will contact you for payment. You will be charged $5 recharge fee on third processing followup.

If you need to update your card do so and let us know. Reply the email sent.

The Hubster will be instructed not to release order until payment. So you will need to contact us info (at) boxdivvy.com.au. If we have not heard from you, in this example by Friday 2pm, we will instruct the Hubster to donate the order and your membership will be cancelled.

No order, ever, will be released for pick up or home delivery without payment.

​* Pickup day/time : Friday 2pm – 4pm. Contact your Hubster for alternative pickups.

The first thing You get to a map. Hover over for details then select that HUb. Up top you can put postcode or name of suburb. So many ways to search.

If there is a Box Divvy Food Hub in your area a list of Hubs will appear with Pick up OR if Home Delivery is offered. Select the one that suits then proceed.

If no Box Divvy in your area there is a note at top of map you can fill out showing your interest in joining a Hub.

Meanwhile, we strongly suggest you tell neighbours and friends who might like to Run a Hub to start one. Register to Run a Hub.

If a Box Divvy Hub is not active: Your name, address, phone email, number of people in household, how did you hear about us. You will need a debit or credit card (Visa or Mastercard only) to put into Eway Payment Gateway to set up your Box Divvy Account.

If Box Divvy Hub operating: All of the above.

You are not charged until your first order goes through at Cutoff for your Hub.

This is OPT in.

If you want more you can go into ‘box sharing’ known as SPLITS . ie not in bag this week passionfruit. Members or your Hubster puts up “Let’s share this box”. If you want that item then you put in a range ie I want 2 to 4 passionfruit.

Reason for number range in Box Share: With one box sold this is distributed among the number of people who chose to share that box. If a member is late getting into the ‘Split’ and a second box is created but is not sold you do not get that item. So be quick to get into the Splits.

Don't put too many SPLITS up to share with your group.

Please consider when suggesting a Split. If there are tomatoes in the Starting Order and you want more tomatoes perhaps suggest a different sort and it will more likely 'get over the line' (sold).

Once you have completed your registration your will receive a Welcome email. Go to your email and find it. Make sure that you have made info (at) boxdivvy.com.au ok in your contacts so it won;t go to Spam or Junk.

This will tell you where the Hub is and details about the rules of the Hub. It also has a USER GUIDE in it. If you have questions ask your Hubster.Keep this email safely. Put the phone number of your Hubster in your phone.

You can message your Hubster through your login under messages, message on the facebook page or they might have a Whats App set up.

About 80% of the produce comes from small local growers to Sydney. We use 'just-in-time' so nothing is stored. At cutoff the orders go to our farmers and many are paid on order. The farmers deliver either to the Growers Shed at the Sydney markets or deliver to our warehouse.

Usually to the Hub within 24-48 hours of being picked. There are weather events like rain, hail and drought which may affect produce. Your Hubster will inform you of any event.

The produce is a mix of different growing methods. Check out www.boxdivvy.com/how

Sometimes we might have organic listed but when you click on the name of the item it will usually say grower or where from.

No we will not list each item and how it is grown as we may end up with several suppliers on a morning delivery. Read your news updates from our Hubster on their Facebook page. We supply them weekly stories to post so keep up with things there.

We have been working with our growers for so long that we do not screw them down on price. We pay them such that they can earn a fair living income. They have families too.

Typically we pay them 65-70cents for every $1 you spend.

There is an up to date 'Live' price list here on the website.

https://www.boxdivvy.com/products

We have at the moment Shepherds bread, Harkola (lentils, rice, dried fruit etc) This we will add more suppliers as we grow.

You can make a request for specific wholesalers to your Hubster.

Some Box Divvy Hubs will offer Home Delivery. You will see this on selecting your Hub. Home delivery for a flat $7 fee. It's under Your Profile. BUT contact your Hubster to make sure your delivery is on their route. They choose whether they home deliver.

Usually you will be near the Box Divvy Hub. The Hubster has the right to choose if they will Home Deliver. This fee is charged through the Box Divvy system.

This is also shown separately on your order if you’ve requested this. The Hubster receives 100% of this fee or the person they designate to do the Home Delivery for them.

Yes. We aim to cut down on packaging.

You need to drop stand up bags to your Box Divvy Hub BEFORE Hub day.

Or

Get two sets and drop one as you pick up your order.

INSULATED BAGS: Provide own insulated self standing bags (like supermarket ones).

NAME LABELLED: Clearly name labelled please.

CONTAINERS: Provide name labelled containers if ordering nuts, rice, lentils etc. That way you do not have to repack when home. Straight onto your pantry shelf.

PRODUCE BAGS: Name labelled. We suggest you provide produce bags for the loose beans, snowpeas, sugar snaps, mushrooms etc. You can use cloth to make them or even the discount stores have washing net bags that are good for produce.

We have been working with our growers for so long that we do not screw them down on price. We pay them such that they can earn a fair living income. They have families too.

Typically we pay the growers 65-70cents for every $1 you spend.

When you have registered you will get your Hub pick up details in your welcome email.

You Pick up during the pick up window.

If you are running late it is courtesy to let your Hubster know and arrange another pick up time.

Some Hubs offer Home Delivery. You cn tick a box under Profile for home delivery but also contact your Hubster to check it's okay as you need to be within their delivery range.

Yes, you can cancel membership anytime BUT must complete and order cycle. If you having nothing in your order then you will be removed after the Hub order cycle finishes.

To cancel your membership, please log in and navigate to your Dashboard. Scroll down until you see a button called ‘Leave Hub’. Click it and follow the instructions.

NOTE: suspending orders doesn't cancel you from the Hub.

Login and update your card. If you have had 2 declines there will be an auto recharge, you will get emails alerting you to put funds in. If a third decline we will contact you manually. You must pay day before delivery.

If there are consistent declines and chasing up payments over several week payments the team reserve the right to cancel your membership.

Note we do send a reminder email to you if your card is about to expire, a week before expiry, asking you to update it. a week before cards expire.

If your payment declines you will receive an email letting you know. Sort out your card and make sure there is enough on the card. Then Login to your dashboard and PAY NOW.

There is a second attempt if you do not do this. But if it declines again, another email will come to you - jump in and PAY NOW. If you don't then it will have to be manually followed up by our administration team and your Hubster. This will involve time, emails, texts so there is a $5 recharge fee applied on the third attempt. Well within the 'real cost' of chasing by the team for payment.

The $5 recharge fee is only applied if you haven't settled your payment by 5pm day before Hub day. Please note - this is outlined in the User Guide, Welcome Email, and Terms & Conditions.